Privacy Policy

1. Who We Are

dWellKC ("we," "us," or "our") is a housing and case management platform operated in Kansas City, Missouri. We provide software services to housing agencies, property management companies, and the individuals they serve ("clients" or "tenants"). Our contact email is privacy@dwellkc.com.

2. What Information We Collect

We collect information in two ways:

• Information you provide directly — name, email address, phone number, date of birth, Social Security Number (encrypted), government-issued ID documents, housing history, income data, health information, and case notes.
• Information collected automatically — IP addresses, browser type, pages visited, GPS coordinates during field-mode check-ins, and usage patterns.

3. How We Use Your Information

• To provide, operate, and improve the dWellKC platform
• To facilitate case management, housing placement, and tenancy tracking
• To verify client identity across participating organizations
• To send notifications, messages, and service updates
• To comply with legal obligations

4. Protected Health Information (PHI)

Certain data collected through dWellKC — including diagnosis, disability status, and medical notes — may constitute Protected Health Information under HIPAA. This data is encrypted at rest and at transit. Access is restricted to authorized staff with the appropriate role in your organization. We do not sell or share PHI with third parties except as required to operate the service or comply with law.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Other organizations you authorize — agencies or property managers granted explicit access through our access-grant system
• Service providers — hosting, storage, and infrastructure providers bound by confidentiality agreements
• Legal authorities — when required by law, court order, or to protect the safety of any person

6. Data Retention

We retain your data for as long as your account is active or as required by law. Organizations may request deletion of client data after case closure. Deleted records may remain in encrypted backups for up to 90 days.

7. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing

To exercise these rights, email privacy@dwellkc.com. We will respond within 30 days.

8. Cookies

We use session cookies required for authentication and platform functionality. We do not use third-party advertising cookies or tracking pixels.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date above and notify active organizations by email. Continued use of the platform constitutes acceptance of the revised policy.